- shipping info
- return policy
What is kidpik shop?
It’s a pretty basic concept! kidpik shop enables parents to stock up on essential styles all year long. Offered in an array of seasonal and trend-right colors, combined with superior quality and fit.
The site is designed to shop and replenish your child's wardrobe quickly and easily.
Looking for fashion? Let us style your kid by completing our interactive style profile and let the fun begin.
Do I have to be a kidpik member to purchase from kidpik shop?
No, our kidpik basic site is available for everyone to purchase.
Can I add items from kidpik shop to my next kidpik box order?
Sorry, not at this time. Our basic orders and box orders are processed separately.
Can I use the same log in for kidpik shop and kidpik box?
You can use the same log in credentials; however, the accounts are not linked with one another.
Can I place an order by phone?
Unfortunately, not. At this time all orders must be placed through our site.
Can I modify or cancel an order?
Once an order is submitted, it can not be cancelled or modified as processing begins immediately.
How can I track my order?
You will receive an email notification with tracking information once your order is processed and shipped.
You can also track your order by logging in at kidpik shop to track your order and view order history.
We currently ship to mailing addresses and Military Bases within the 48 Contiguous United States.
kidpik shop offer Free Standard Shipping when purchasing $50 or more in a single transaction (excluding tax). A $5 flat rate shipping fee will apply to orders totaling less than $50.
Items purchased from kidpik shop are not eligible for free returns.
Orders will be processed and shipped on the next business day pending credit authorization and address verification.
Next Day & Second Day orders placed after 12:00 PM EST will ship the following business day.
|Shipping Method||Delivery Time||Shipping Charge||Ship to PO Box & Military|
|Standard||5-10 business days||$5 / FREE *||Yes|
|Ground||3-5 business days||$10||No|
|Second Day||2 business days||$15||No|
|Next Day||1 business day||$25||No|
* Qualify for free shipping by purchasing $50 or more in a single transcation
What is kidpik shop return policy?
If you are not completely satisfied with your items, please return any unworn merchandise within 21 days for a full refund (excludes ‘Sale items’).
Returns will be refunded in the original form of payment.
Please allow up to 2 weeks for your refund to post on your account once we receive your return.
Discounts given at the time of purchase will be deducted from returned merchandise. In the event of a return or exchange, discount will be forfeited and may not be reused.
Note: All ‘Sale items’ are final sale and can not be exchanged or returned.
How do I process a return?
Contact customer service for pre-paid return shipping label. Note, a $5.00 return fee will be deducted from your refund.
Alternatively, you can select your own shipping method and return to
kidpik shop returns
10750 7th Street
Rancho Cucamonga, CA 91730
We advise using a trackable mail service; we are not responsible for returns we do not receive.
Orders placed on kidpik shop are not eligible for exchanges. Simply return the items that did not meet your satisfaction, and place a new order for the items you’d like to exchange.
What is a mystery bag
A mystery bag contains an assortment of Spring/Summer items at approximately 65% off the original retail. Curious to see what you’ll get? Order a bag now.
What type of products are in a mystery bag?
Mystery bags will contain 8 items combining both tops and bottoms.
Is mystery bags available to girls and boys?
At the current time, mystery bags are only available for girls sizes 4-16
How much does a mystery bag cost?
You’ll receive 8 items for only $48! That’s approximately 65% off the original retail value.
Are there shipping charges?
There’s a $5 shipping charge to receive a mystery bag. However, shipping is always free on orders over $50.
Can you return or exchange items in a mystery bag
Mystery bags are final sale and can not be returned or exchanged. Mystery bag items returned to kidpik will be forfeited and not returned back to you.
When will I receive my mystery bag?
You should receive your mystery bag within 10 days or placing your order.
Will a mystery bag be shipped in a box or bag?
Your items will be shipped in a bag and separate from your subscription boxes.
Do you need to be a kidpik member to order a mystery bag?
Anyone can order a mystery bag, membership is not required.